RETURNS, EXCHANGES, SHIPPING, PRIVACY, SECURITY, TERMS of SERVICE, and CONTACT DETAILS
Please contact us as soon as possible after receiving your purchase if you are unhappy with the item that you receive.
Please understand that we can only provide a refund or exchange if we have made a mistake (i.e., packed the wrong item) or if we agree that the item received is not as described (i.e., contains a fault or a defect outside of the character consistent with being truly handmade, and sometimes from recycled or vintage materials).
Once a return has been accepted, please allow sufficient time for your refund to be processed. This can take up to 14 days depending on your method of payment and financial institution.
Please mail returns to Kitty Came Home, 10 Gundagai Street, Goolwa, South Australia 5214.
You are responsible for the return shipping costs up until we receive the item, but please keep your receipts as proof of mailing in case the item does not arrive. If using Australia Post (recommended), please provide us with the tracking number. Upon receiving your return, if we agree that we or the item are at fault, we will refund your shipping costs upon presentation of your shipping/postage receipt.
We may accept exchanges where you have contacted us within seven days of delivery confirmation, and only where the item has not been used or damaged. You are responsible for all postage or shipping fees associated with any exchange.
Please return any product to be exchanged to Kitty Came Home, 10 Gundagai Street, Goolwa, South Australia 5214.
Please consider tracking & insurance in case we do not receive your item.
We will post your order within 2 working days after payment has been cleared or let you know if a longer time period may be expected.
Unless otherwise agreed, we use standard Australia Post within Australia (includes free tracking), and Australia Post airmail for overseas purchases (tracking is available upon request).
Orders of 1-2 FACE MASKS are sent via Australia Post as large letters. Please note that this does not include tracking. Tracking for Face Masks is only available if we make these Registered Mail, which requires you to sign upon delivery - meaning that if you are not home when the package is delivered you may need to pick it up in person from your local Post Office, which may be difficult or impossible during COVID restrictions. Please message us if you want your Face Mask sent via Registered Mail.
Orders of 3 or more FACE MASKS become heavy enough that they are no longer sent as large letters and will be sent as Parcel Post which has tracking included.
STANDARD DELIVERY WITHIN AUSTRALIA usually takes 2-6 working days. If your item has not arrived after 14 days from dispatch, please notify us.
INTERNATIONAL DELIVERY can take 7-14 working days, and then passing customs in your country may cause longer delivery times.
Express post (within Australia) is an option upon request.
We accept no responsibility for items that go missing after we have dispatched them. If you require insurance please let us know before you make your payment so that we can tell you how much extra it will cost.
Re INTERNATIONAL PURCHASES: please note that we have no control over and cannot be held responsible for any customs fees or other duties which may be applied to your order by officials in your country. If you have any questions, please check with your local customs organisation prior to finalising your purchase.
Re INTERNATIONAL CUSTOMS FORMS: we present the true value of an item on customs forms, and describe the packaged items correctly as ‘merchandise’ and ‘PVC and fabric wallet’ (for example).
Kitty Came Home will treat your personal information as private and confidential in accordance with current Australian Privacy Laws.
We will never disclose your personal information to any other party unless required by law or with your clear prior permission or if you violate our Terms of Service.
Whenever you make a purchase, we receive your name and contact details to enable us to complete and send your order.
When you browse, our website receives your computer’s address to improve our website’s performance (i.e., how to best display on your browser or device).
Should you wish to be removed from a Kitty Came Home mailing list, simply let us know via email at firstname.lastname@example.org or via post: 10 Gundagai Street, Goolwa, South Australia 5214. If you wish to be removed from our contact mailing list you may also select ‘unsubscribe’ at the bottom of those emails.
WEBSITE HOSTING & PAYMENT PRIVACY
Our store is hosted through Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
When you click on links on our website, such as links within a blog article, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Shopify states that it encrypts your credit card information using secure socket layer technology (SSL) and that it is stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, our understanding is that Shopify follows all PCI-DSS requirements and implements additional generally accepted industry standards.
QUESTIONS, REQUESTS OR FURTHER INFORMATION
Please contact us if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information.
TERMS OF SERVICE
In using the Kitty Came Home website and/or online store you agree to comply with the terms and conditions stated here.
The entire content of the Kitty Came Home website, including images and text, is subject to copyright protections, intellectual property rights and licenses held by Kitty Came Home. The entire website is copyrighted as a collective work under Australian copyright laws. By visiting this website you are granted a license of access and usage entirely limited to personal, non-commerical usage.
By agreeing to these Terms of Service, you represent that you are at least the age of consent in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse service to anyone or to cancel any order for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our service or product, use of the service and or product, or access to the service or product, or any contact on the website through which the service is provided, without express written permission by us.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
This website may contain historical information that is not necessarily current and is provided for reference only.
MODIFICATIONS TO THE SERVICE AND PRICES
Kitty Came Home reserves the right to change our prices, to introduce new products or remove old products, or to update, change or replace any part of our Terms of Service and conditions at any time without notice. It is your responsibility to check these Terms of Service.
We have made every effort to describe all products as accurately as possible. We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
Please be aware that our products are hand-crafted and that as a result there may be slight variations in colour, size, style and shape. This is part of the joyous authenticity to be found in hand-crafted products.
Kitty Came Home endeavours to produce products that will perform their intended purpose for a reasonable period of time. The duration of a product will vary depending on customer usage. Please do not hesitate to contact Kitty Came Home if you have any concerns regarding the care and usage of our products.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Links on this website may direct you to a third-party that is not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with South Australian laws.
Please contact us if you have any questions regarding our Terms of Service.
Shop owners: Katrina Weber & Farley Wright
Address: 10 Gundagai Street, Goolwa, South Australia, 5214
Australian Business Number (ABN): 45 528 603 699